All Collections
Getting Started
NextChapter Support Hours
NextChapter Support Hours

Customer support availability

Katie Stasiulewicz avatar
Written by Katie Stasiulewicz
Updated over a week ago

NextChapter support is available Monday through Friday, 8:30 AM to 5:30 PM Eastern Time. We're closed for the upcoming US holidays:

  • Thursday & Friday, November 25th & 26th: Thanksgiving

  • Friday, December 24th: Christmas Eve

  • Friday, December 31st: New Year's Eve

If you require support outside of office hours, please email support@nextchapterbk.com or send an in-app chat and we will respond as soon as we can.

Please note, NextChapter's standard support covers two chats or calls per month. We have an extensive online Help Center that can answer almost all questions. Upgrade to Pro or Whoa for elite support! 

*Keywords: help me, are you there, hello?, is anyone on right now

Did this answer your question?