We are happy to announce that the ability to re-pull credit reports on your own is now available within NextChapter! With this update, you will be able to pull new credit reports for reasons such as correcting debtor information (SSN, name, address, etc), adding a joint debtor to a report, and pulling a brand new report if the existing one is outdated.
How to re-pull a report to correct debtor information:
Step 1: In the Credit Report tab, click "Resubmit" at the bottom of the report to reset the report.
Step 2: Correct the debtor's information (name, DOB, etc) in Client Profile > Debtor Profile and/or Joint Profile. To correct the address, that can be done in Client Profile > Debtor Addresses and/or Joint Debtor Addresses.
Step 3: Revisit the Credit Report tab and click "Request Credit Report".
How to add a joint debtor to a report:
Step 1: In the Credit Report tab, click "Resubmit" at the bottom of the report to reset the report.
Step 2: Make sure the case has been set to "Joint" in Client Profile > Filing Information > Type of Debtor and all joint debtor information (name, DOB, address, SSN, etc) has been entered in Client Profile > Joint Debtor Profile.
Step 3: Revisit the Credit Report tab and click "Request Credit Report".
(***Note: an additional charge will be incurred to add a joint debtor)
How to pull an updated report if the current one is outdated:
Step 1: In the Credit Report tab, click "Resubmit" at the bottom of the report to reset the report.
Step 2: If all debtor information remains the same, simply fill out all additional fields, and then click "Request Credit Report".
(***Note: If you resubmit within 30 days and nothing in the request has changed, the same report is redelivered at no additional charge. A resubmit older than 30 days, or with any change to the request, is a new pull and incurs the full fee.)
***keywords: credit reports, credit report, re-pull, repull, new report, update SSN, add debtor, add joint debtor, updated report, pull new report