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Clio: Logic & Troubleshooting

Understand how changes to your cases, tasks, and calendar events sync between platforms.

Written by Emma Ceniza

The NextChapter and Clio integration provides a seamless, two-way sync for your matters, contacts, and cases. Effortlessly create, update, or remove records across both platforms, while managing events and tasks directly from either interface to keep your firm's workflow perfectly aligned.

Syncing Cases from Clio > NextChapter

Trigger in Clio

Result in NextChpater

Create a matter

Case created

Update a matter or contact

Case updated

Change a Practice Area

Only syncs over if the new Practice Area is Bankruptcy

Change a contact type

A new case is created in NextChapter (and synced back to Clio). The previous case is archived.

Change a matter name

Not synced. Case names only sync once, at initial creation. Update the name manually in NextChapter.

Close a matter

Case stops syncing in NextChapter (does not auto-archive; archive manually if needed)

Syncing Cases from NextChapter > Clio

Trigger in NextChapter

Result in Clio

Create a case

Matter/contact created

Delete a case

Matter deleted

Syncing Events from Clio > NextChapter

Trigger in Clio

Result in NextChapter

Create or update an event

Synced to NextChapter, unless the matter is closed, or the event's calendar matches the one selected in NextChapter

Delete an event

Deleted

Syncing Events from NextChapter > Clio

Trigger in NextChapter

Result in Clio

Create or update an event

Synced to Clio, unless the case is archived

Delete an event

Deleted

Syncing Tasks from Clio > NextChapter

Trigger in Clio

Result in NextChapter

Create or update a task

Synced to NextChapter, unless the matter is closed

Delete a task

Deleted

Syncing Tasks from NextChapter > Clio

Trigger in NextChapter

Result in Clio

Create or update a task

Synced to Clio, unless the case is archived

Delete a task

Deleted

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