Overview
NextChapter's AI Support Agent, Fin, is designed to get you fast answers to your questions about NextChapter without interrupting your workflow. Fin is available directly in the app, 24/7, and is trained on NextChapter's full library of Help Center articles, guides, and tutorials.
Fin is accessible from the chat bubble in the bottom right corner of your screen at any time while you're working in NextChapter. Just select "Ask a Question" to start a new chat with Fin.
What Fin can help with
Fin is best suited for questions about how to use NextChapter, including:
Step-by-step guidance on features and workflows
Locating help center articles and resources
Questions about filing, case setup, document preparation, and more
Fin cannot access your account data, case information, client details, or any documents you have uploaded to NextChapter. All responses are based on our help center content only.
Tips for getting the best answers
The more specific your question, the better Fin can help. Here are a few tips:
Ask about one thing at a time. Instead of "How do I set up my case and file it," try "How do I add a co-debtor?"
Use plain language. You don't need legal or technical jargon. Describe what you're trying to do in your own words.
Be specific about where you are. For example, "How do I export a data from the Claims sections?" will get you a more targeted answer than "How do I export?"
Connecting to a live support agent
For more complex questions or issues that Fin can't resolve, you can connect to a member of the NextChapter support team directly through the chat. Just ask Fin to "Speak to a human agent", and it will escalate the conversation to our team.
For urgent filing issues, contacting support directly via email at support@nextchapterbk.com is also an option.