For transparency and consistency, firms must use the following script when asking their clients if they'd like to opt into text messaging.
Step 1: Verbal Opt-In (In-Person)
Law Firm: “This is [Law Firm Name]. As part of our service, we can send automated text reminders about your case, including hearing dates and filing deadlines. Message frequency varies depending on case activity, typically up to 8 messages per month. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.
Privacy Policy: [Firm Privacy Policy URL]
Terms & Conditions: [Firm Terms URL]
If you would like to receive these messages, we will send you a confirmation text. Please reply YES to enroll.”
Client: “Yes”
Law Firm: "Great, we'll send you a text now."
Step 2: Confirmation Text Message
The client receives the following message: “[Law Firm Name]: Reply YES to receive automated case reminders and updates. Msg & data rates may apply. Reply HELP for help or STOP to opt out.”
Step 3: Client Opt-In Confirmation
Client replies: “YES”
Step 4: Final Confirmation Message
Client receives: “You are enrolled to receive messages from [Law Firm Name]. Reply HELP for help or STOP to opt out.”
Example Implementation
“This is Debt Law Firm, LLC. As part of our service, we can send automated text reminders about your case, including hearing dates and filing deadlines. Message frequency varies (up to 8 messages/month). Msg & data rates may apply. Reply HELP for help or STOP to opt out. Privacy Policy: https://debtlawfirm.com/privacy-policy/ Terms: https://debtflawfirm.com/terms-of-service/. Reply YES to enroll.”